30-Day Money-Back Guarantee

We know that buying lighting online can be hard to judge until it arrives. That's why every eligible order placed directly on keobin.com comes with a 30-day money-back guarantee — no complicated process, no hassle.

What Qualifies

• The product may be opened for inspection, but it must remain unused, clean, complete, and in resellable condition, and it must be returned in its original packaging
• All parts, accessories, manuals, and promotional gifts are included
• The return request is made within 30 days of delivery
• You have a valid KeoBin order number or proof of purchase

How It Works

1. Email hello@keobin.com with your order number and reason for return.
2. We will confirm eligibility and send return instructions, usually within 1 business day.
3. Ship the item back with a trackable shipping method and share the tracking number with us.
4. Once received and inspected, approved refunds are processed within 3 business days to your original payment method.

For full details on return shipping costs, partial refunds, and exceptions, please read our Returns & Refunds Policy.