Warranty Policy

Every KeoBin product is backed by a 1-year limited manufacturer's warranty and lifetime technical support. We stand behind the quality of our lighting products and are committed to making things right if something goes wrong.

Warranty Period

Your warranty begins on the delivery date for orders placed directly on keobin.com, or on the purchase date shown on a valid receipt from an authorized seller.

What Is Covered

We cover defects in materials or workmanship that prevent the product from functioning as intended under normal use conditions. This includes electrical failures, component defects, and manufacturing faults.

What Is Not Covered

Products without valid proof of purchase
Lost or stolen products
Damage from misuse, accidents, drops, water exposure, or extreme conditions
Unauthorized repairs or modifications
Normal wear and tear or cosmetic damage that does not affect function
Consumable parts (e.g., bulbs, fuses)
Purchases from unauthorized resellers
Non-quality-related issues after the return window has expired

How to Submit a Warranty Claim

To get started, email us at hello@keobin.com with the following information:

Your order number and proof of purchase
Product model name or SKU
A clear description of the issue
Photos or videos showing the problem

Our team will review your claim and may request additional troubleshooting steps before approving a repair, replacement, or refund. We aim to respond within 1 business day.

Replacement and Repair

Approved warranty claims will be resolved through repair, replacement, or refund at KeoBin's discretion. If a replacement unit is issued, it carries the remaining warranty period of the original product, unless otherwise required by applicable law.

Return Shipping for Warranty Claims

For confirmed quality defects within the warranty period, KeoBin covers return shipping costs. Customers are responsible for shipping costs in cases involving non-quality issues, items found to be functioning normally after inspection, unauthorized returns, or international shipments.

Products Purchased from Other Sellers

If you purchased a KeoBin product through Amazon, another marketplace, or an authorized dealer, warranty service may be handled by that seller. Contact us at hello@keobin.com if you need help determining the right next step.