Shipping Policy

Shipping Policy

1. Delivery Coverage
KeoBin ships from local warehouses in the United States. We primarily serve addresses within the contiguous United States (lower 48 states). Shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, Canada, or other international destinations may be available for select items, but will incur additional shipping fees and may require special handling. These options, if available, will appear at checkout.

If your location is not listed at checkout, or if you wish to confirm delivery feasibility before ordering, please contact us at hello@keobin.com —we will verify and provide a custom quote.

We generally ship to street addresses within the U.S. While we do not routinely offer delivery to P.O. boxes, APO/FPO/DPO addresses, or public mailboxes, we may be able to accommodate them on a case-by-case basis depending on the carrier and destination. Please contact us at hello@keobin.com before placing your order if you require such a delivery, and we will check availability for you.

2. Shipping Fees & Free Shipping
We are pleased to offer free standard shipping on all orders shipped within the contiguous United States (lower 48 states), with no minimum order requirement.

Free Standard Shipping: All orders to the contiguous U.S. — FREE (no minimum spend required)
Alaska, Hawaii, U.S. territories, and international destinations: Additional shipping fees apply. A custom shipping quote will be provided before order confirmation. Please contact us at hello@keobin.com for details.

All available shipping methods and their applicable fees are displayed at checkout. Promotional free shipping offers apply only to the locations and order conditions stated on the product or checkout page.

3. Processing & Delivery Times

Order Processing: Most in-stock orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays).
Estimated Delivery (U.S.): After shipment, delivery within the contiguous U.S. typically takes 3–7 business days, depending on destination, carrier, and weather. For example, East Coast orders often arrive in 3–5 business days, while West Coast may take up to 7 business days.
International & Non-Contiguous Locations: Transit times vary significantly; we will provide an estimated range when we confirm your order.
Pre-orders & Backorders: May require additional time. If a significant delay occurs, we will notify you via email.

4. Address Requirements
Please provide a complete street address in English, including recipient name, street number, city, state/province, postal code, country, email address, and phone number. Incomplete or incorrect addresses may cause delivery failures or additional charges.

5. Carriers & Tracking
We ship via USPS, FedEx, UPS, DHL, Amazon Logistics, LaserShip/OnTrac, or other suitable carriers, depending on the product, warehouse, and destination. Once your order ships, you will receive a tracking number via email. Please allow several hours for tracking status to update after the carrier scans the package.

6. Split Shipments
If your order contains multiple items, they may be shipped separately from different U.S. warehouse locations. You will receive a separate tracking number for each shipment.

7. Lost, Damaged, or Delayed Packages
If your package is lost or arrives damaged, please contact us at hello@keobin.com as soon as possible, and no later than 48 hours after delivery for damage claims. Include your order number, tracking number, and clear photos of any damage. We will work with the carrier to arrange a replacement, refund, or other appropriate resolution.

8. Address Changes & Refused Deliveries
If you need to change your shipping address, contact us immediately at hello@keobin.com. Once shipped, address changes may not be possible. If a package is returned due to an incorrect address, refused delivery, or unavailable recipient, the customer is responsible for the reshipping cost. If the carrier charges an address correction fee (typically $15–$25), that fee will be passed through at cost and charged to your original payment method.

9. Questions?
If you have any questions about our shipping policy, feel free to reach out to us at hello@keobin.com. We're happy to help!