30-Day Money-Back Guarantee

Buying lighting online can be hard to judge until it arrives. For eligible orders placed directly on keobin.com, you may request a return within 30 days of delivery.

What Qualifies

• The product is unused, clean, complete, and in original packaging.
• All parts, accessories, manuals, and promotional gifts are included.
• The request is made within 30 days of delivery.
• You have a valid KeoBin order number or proof of purchase.

How It Works

1. Email marketing@keobin.com with your order number.
2. We will send return instructions if the item is eligible.
3. Ship the item back with tracking.
4. After inspection, approved refunds are usually processed within 3 business days.

For full details, including return shipping costs and exceptions, please read our Returns & Refunds Policy.